Far North Queensland is prone to tropical cyclones, severe weather and flooding, which can isolate the communities that St Vincent de Paul Society Queensland (SVDP) volunteers support. When disaster strikes, SVDP assists first responders as needed and then provides long-term support to help families get re-established. Until recently, volunteers were limited in how they could do this, relying only on phones and a single iPad.
With an $8,144 Telstra Connected Communities grant, SVDP purchased desktop computers for its Cooktown, Ravenshoe, Atherton and Innisfail sites. Previously, these branches had no computers, making it difficult for volunteers to access training, attend meetings or support residents in surrounding communities. The new computers have given volunteers an expanded virtual presence, enabling them to better assist residents experiencing financial hardship in remote areas, especially following disasters.
The grant has strengthened SVDP’s core work of building trusted relationships with families and individuals in need. Volunteers can now stay socially connected and contactable, while keeping accurate records and maintaining a central hub for information.
Another significant outcome of the project has been the growth in digital literacy among volunteers, many of whom are older and less familiar with technology. The computers, coupled with face-to-face training, cheat sheets and follow-up online sessions, have boosted confidence and competence, helping volunteers participate more fully in a digital society. This new capacity means they can now meet virtually and provide support regardless of circumstances. For older volunteers, this project has shown that even if mobility becomes limited, they can continue serving their community virtually. Having this renewed purpose not only strengthens their volunteer work but also enriches their personal lives.
The computers have also streamlined services, shifting processes online and reducing double handling. This allows volunteers to provide faster, more efficient assistance to residents experiencing homelessness, domestic and family violence, or financial hardship, including immediate information, referrals and emergency relief.
Beyond its practical benefits, the project has helped reduce feelings of isolation among volunteers – who can now join online meetings, attend training and check in on residents in need, building stronger networks across the region.